Shipping & Returns

Civic Garage will post to just about anywhere in the world that normal mail deliveries are made.

Once items are added to your shopping cart, real-time postage costs will be available within the cart.

Australian domestic mail is handled by Australia Post. All parcels sent within Australia include tracking. Items sent as letters do not include tracking unless a registered or signed for option is selected.

International mail will be sent using Skippy Post or Australia Post. International mail does not include tracking unless a tracked post option is selected.

Civic Garage takes no responsibility for any customs fees or import duties etc. that may be charged on purchases. Any fees or taxes charged when a purchase enters your country are payable by the customer to the relevant authority.
If there are any special exemptions that might let something in with no customs fees (e.g. Canada allows parts for 25+ year old cars in with no duty) then you must specify what to enter on the customs form when purchasing (use the comments field).


The 'Estimated Delivery' days that are given in the postage section of the shopping cart are just that - estimates. Experience has shown that international postage in particular can take considerably longer than the estimates given so if your order doesn't arrive in the timeframe given, please be patient as it's probably just held up somewhere in the mail system.


FAQ

Q: Why is my international parcel taking so long?
A: International mail can be slow. If you have selected Skippy Post then it will take a while. Skippy post is an economy air service designed to save you money at the expense of speed. There are also other factors that affect the speed of mail such as extreme weather (blizzards, floods, bushfires etc.) and man-made factors such as strikes and wars. Please be patient.

Q: Why is the tracking for my Skippy Post parcel done through the Singapore Post website?
A: Skippy Post uses Singapore Post to process and deliver their mail (except to New Zealand). Parcels go in bulk from Australia to Singapore for processing and distribution so the first tracking event that shows is usually in Singapore. It does seem a bit strange but they have negotiated much better rates than Australia Post give, which can be passed on to you, the end customer.

Q: Why is the tracking on my parcel showing very few events?
A: The tracking available on the Singapore Post site is not very comprehensive and often only shows a couple of events. More comprehensive tracking is usually available on the website of your county's postal service once it has entered your country and been scanned by customs.

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